About Us:
YES IT Labs LLC is a CMMI Level 3 certified IT services company based in NSEZ, Noida. We specialize in delivering high-quality web, mobile, and custom software solutions for clients across the globe. With a strong focus on innovation, client satisfaction, and performance driven results, we support businesses in transforming their digital presence and achieving scalable.
Job Summary:
Provide technical support, troubleshoot hardware, software, and networking issues, and maintain IT systems.
Assist users with installations, configurations, remote support, and issue resolution. Ideal candidates should have strong troubleshooting skills and relevant IT education or experience.
Key Responsibilities:
- Install, configure, and maintain client computer systems and applications.
- Respond promptly to IT support requests from users
- Diagnose and troubleshoot hardware, software, and networking issues.
- Provide technical support both on-site and via remote access tools.
- Maintain and monitor computer systems, servers, and network infrastructure.
- Repair or replace faulty hardware components when required.
- Assist users with system configurations and software installations.
- Maintain records of issues, solutions, and system updates.
- Track support tickets and ensure timely resolution.
- Prepare technical reports and documentation for completed tasks.
Required Skills & Qualifications:
- Bachelor’s degree in Information Technology, Computer Science, or related field.
- Proven experience as an IT Technical Support Engineer / IT Support Specialist.
- Strong knowledge of computer hardware, operating systems, and networking systems.
- Familiarity with web services, APIs, and IP-based protocols.
- Basic experience with scripting languages such as Shell or Perl (preferred).
- Good troubleshooting and problem-solving skills.
- Ability to manage multiple tasks and prioritize effectively.
- Strong communication and interpersonal skills.
- Ability to analyze technical problems and provide effective solutions.
Preferred Skills:
- Experience with Windows, Linux, and networking tools.
- Knowledge of remote support tools and ticketing systems.
- Understanding of IT security and system maintenance practices
Requirements & Educations :
- Bachelor’s Degree in Information Technology (IT), Computer Science (CS), Computer Applications (BCA), or a related technical field.
- Diploma in Computer Engineering / IT can also be considered.
- Relevant certifications such as CompTIA A+, Network+, CCNA, Microsoft certifications, or similar
will be an added advantage.
Join us and be part of a team that values creativity, initiative, and growth!