About Us:
YES IT Labs LLC is a CMMI Level 3 certified IT services company based in NSEZ, Noida. We
specialize in delivering high-quality web, mobile, and custom software solutions for clients
across the globe. With a strong focus on innovation, client satisfaction, and performancedriven results, we support businesses in transforming their digital presence and achieving
scalable.
Job Summary:
We are looking for a Technical Support Engineer to provide technical assistance and support
for computer systems, hardware, software, and networking issues. The candidate will be
responsible for installing and configuring client systems, troubleshooting technical
problems, and providing support through remote access or on-site visits. The role also
includes maintaining work records, preparing reports, and ensuring smooth system
performance for clients. Candidates should have strong problem-solving abilities, knowledge
of networking and web technologies, and excellent communication skills.
Key Responsibilities:
- Installing and configuring client computer systems.
- Responding to client IT support requests.
- Diagnose software, networking, or hardware issues.
- Providing technical support on-site or via remote-access systems.
- Offering solutions that meet the needs of the client.
- Repairing hardware malfunctions, software issues, and networking problems.
- Tracking and managing work records.
- Compiling job reports
Requirements:
- Bachelor’s degree in information technology or computer science.
- Proven work experience as a technical support engineer.
- Knowledge of web services, API, and IP-based protocols.
- Knowledge of computer hardware and networking systems.
- Good time management skills.
- Good interpersonal skills.
- Ability to troubleshoot complex hardware and software issues.
Join us and be part of a team that values creativity, initiative, and growth!